Yellow Turtle Inn
Policy Explanation
and
General Information
111 Springdale Avenue
New Windsor, Maryland 21776

In Carroll County
5 minutes toWestminster
Northwest of Baltimore
25 Minutes from Frederick
40 Minutes from historic Gettysburg,PA
45 Minutes from Baltimore
1 Hour from BWI - Closest Airport
Brunch is served  at 10:30  AM by reservation
Early Breakfast   available by request -There is a guest refrigerator for early risers to make a tray and take breakfast to your room.
Coffee is out around 9:30AM
Please let me know what your plans are.
Please be considerate and
let me know before Your ARRIVAL!!!!!!

Cancellation Policy
Why a Cancellation Policy?
When I make a reservation I ask for a credit card number to hold your room.
In my mind it is a
Contract between the Two of Us.
The contract is :
I will hold the room and not advertise it and have it ready for you
and
you will show up and pay for it.
The concept is pretty simple to me
Most of my guests reserve their room at least two to three weeks in advance.
Once you reserve your room,
I begin planning for you.
I do my grocery shopping  before your arrival with just you in mind.
I rarely get last minute requests for rooms.
When you reserve your room I block it out on my website as unavailable. 
So if another guest wished to have your room on that day it would be unavailable
and
they would go somewhere else and I would loose them as another wonderful guest.
Concept seems simple to me.
I trust you, you trust me.
This is why I have set the 7 Day Cancellation Policy to be fair to everyone.
When you cancel less than 7 days, you will be charged for the room and amenities that you have ordered.
You must receive a cancellation code to show for proof of cancellation..
I will be charging your card 7 days prior to your arrival unless you wish to send a check.
I will expect the check to arrive here 14 business days before your arrival.
Please make your check out for the exact amount. 
There will be no refund for checks made out for over the amount of your stay.
All policies apply to Gift Certificates as well. 
Valentine's Days  (February 4 through 17) are considered a no cancellation period. Your card will be charged your room and amenities that you have ordered when your reservation is received.

       

Bridal Party Guests and Group Guests No Cancellation Policy
  Your wedding or group guests will need to make their own reservations and confirm with a credit card. Rooms held for wedding or group guests are considered to be no cancellation reservations with no refund. Please have your guests make their own reservations on line.

Special Occasion Cancellation Policy
As always,New Year's Eve weekend, "Valentines Weeks" , Special Occasion Holidays  Graduation and weddings at the Inn  are considered 
  no cancellation times with no refund for cancellation.
I consider the week and weekends before the date and the week after the special date
to fall under the no cancellation period.


Payment policy
The Inn accepts credit cards,checks, money orders, bank checks and cash. There is a $50 charge for any returned check. Checks must be received 2 weeks prior to date of arrival.
Weddings must be fully paid for two weeks prior to their arrival. There will be a $50 charge for payment arriving after the stated deadline.

Snow Policy
Should it snow and you are uncomfortable with driving, I will understand your worries. However, the roads are well maintained and the parking lot gets plowed here. So to be fair to both of us, I will give you a gift certificate for another date should you feel you must cancel. It will be subject to availability of course.
This policy does not apply to rain.

Animals
I have a no pets policy.

Receiving Packages
I  will not accept any packages delivered to the inn unless the guest is present to receive such packages
 
If packages arrive and guest is not present, the package will be immediately turned over to the State Police.

Smoking?
Do you need to even ask? Most bed and breakfasts are non-smoking. 
I do allow smoking at the entrance parking lot. That is all.
Please put out your cigarettes in the sand bucket.
I am the one who has to pick up the butts if you throw them on the ground.
Now, would you really do that to your mother?

When Is Brunch Served?
I put out coffee and muffins in the Dining Room around 9:30 for you to help yourself.
If you are a very early riser, you may start the coffee machine.

To accommodate so many lifestyles, I NOW OFFER BREAKFAST OPTIONS:
(1) If you are going to have breakfast in the Dining Room at 10:30, you need to make a reservation request.
(complimentary Saturday and Sunday Morning only)
Or
(2) If  you are an earlly riser you are welcome to select food from the guest refrigerator and take a tray up to your room  to enjoy your peace and quiet.   (ceral,milk,yogurt,fresh fruit,danish,OJ)-((complimentary every day of the week)
Or
(3) I can deliver and serve your Catered  breakfast in your room at10:30AM with a complimentary champaign split to make memosas with your Orange Juice . charge $35
(available Saturday and Sunday only)



Hot Water
My water temperature is set pretty hot fo wash dishes and laundry so be aware.
If for some reason there seems to be no hot water, let me know immediately!!!!!!
It takes a few minutes for the water to travel from the basement to the second and third floor.

Candles
Please cover all candles with a glass dome and place them away from lamps or inflammable things.
It may seem obvious but Not everyone has the grasp of the obvious!
Should you bring additional candles, please put them on a dish so the wax does not drip on my surfaces.

Bathrooms
Private bathrooms are in all the rooms. There is an outside bathroom for reception guests. This outside facility is winterized when the temperatures drop. It is available during the warm months.


  Going Out at Night? Need Reservations?
No problem. I lock up when everyone is back home. I can hear arrivals on my monitor.
If you are going to be out very late, please let me know.
If you need reservations for dinner, I will be happy  recommend something.
I have directions in a folder in your room.
  I have made an assumption that you want something  quaint.

Late Arrival
If you are going to arrive much later than 5 PM,
please let me know so we can make arrangements to let you in.

Forgot something?
If you forgot something like a toothbrush, perhaps I can help.
Just ask.

Late Room Reservations
I  offer a  last minute special . This special is only available and can only be booked on the day  that you will be staying. The booking must be booked before 1PM.
Please call me to be sure I have received your request.

The only dinner that may be available on this special would be the Pot Luck  Supper, if I am already fixing this dinner for other guests.
I need time to shop for the ingredients during the week before guests arrive..




Any other questions?
Email me





I look forward to your arrival,


May the Angels greet you on your arrival!!
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